Frequently Asked Questions
1. When Does Arkitip ship orders?
Arkitip ships all orders in batches every Friday unless that Friday happens to be a holiday. If Friday is a holiday, the orders are on hold until the next non-holiday friday for delivery. This policy is subject to change during the winter holiday season where shipping may be faster or slower due to holiday hours. Please print out a copy of your order for your records and refer to your order number when asking questions about it. For any shipping questions, email Customer Service.
2. What other methods of payment are available to Arkitip customers?
In addition to credit card payment, Arkitip also offers customers the ability to pay by check sent through the mail. To do this, you need to print out your order from the website and mail it to us at the address listed. To do this, click on "print" at the bottom of the shopping cart after selecting items to purchase. Enter all information required and then follow the prompts. When you get to the final page, print two copies and enclose one with your check. We will not ship your order until we receive your check or money order and it has cleared at our bank. All funds must be sent in US dollars otherwise the check will be returned and the order cancelled. Your order number is at the top of the page, please reference this when asking any question about your order.
3. I selected to pay via Paypal, how do I send payment?
For our customers who elect to pay by Paypal, there is a hotlink on the receipt provided to take you straight to the Paypal website and make payment. If you did not click on this link and enter your information, then you did not make a payment. We will disregard all orders where customers choose paypal but never pay for their purchases by sending payment. Paypal customers must send payment to connect@arkitip.com. Orders which have been paid for by Paypal typically take longer to ship as we do not ship orders without first receiving payment. Payment via Paypal typically takes longer to receive because we have to withdraw payment, and then wait up to 4 business days for it to clear at the bank. Once payment has cleared at our bank, orders will follow the same shipping procedure as explained in Faq #1.
4. How do I renew my subscription?
Arkitip no longer offers discounts to renew your subscription. Instead, we have drastically lowered prices on all subscriptions and now offer 6 issue subscriptions, where the deepest discounts are. These are discounted to the lowest possible price. If you are renewing your subscription, just go the website and buy a new subscription and make sure to indicate in the "Special Order Instructions" field which issue you would like to start with. As long as that issue is not sold out, we will be able to accommodate your request. The information typed in this field is closely read and followed by our staff. Anything else you would like to relate to us, please do so there. The "Special Order Instructions" box is clearly marked at the end of the checkout on the same page that you enter your credit card information. Subscriber benefits - Arkitip subscribers will receive special coupons for discounts on other Arkitip products and will be frequently distributed throughout the year. Please make sure you keep us current on your email and mailing address so that we may deliver these offers to you.
5. How do I change my address on my subscription?
Email Customer Service with your order # and or subscription # and give us your new address. If you do not have the numbers handy, they are always sent along with your subscription on a packing slip in the window envelope on the outside of the mailer. This packing slip also gives you the status of your subscription by listing how many issues have been delivered to you and how many are left to be sent in your subscription.
6. What is the Arkitip return policy?
Any merchandise that arrives damaged may be returned for a 100% refund. If this occurs, please call 213-480-9644 or email us at Customer Service. We will process the refund as soon as we receive the returned merchandise. If the damage was our fault or the shipper's fault, we will arrange for a pickup via UPS so you do not have to pay for the return shipping. If it is an international order, we will reimburse you for the shipping so please save a receipt and send it to us for a full refund of the order plus any shipping costs you incur.
7. How do I cancel my order?
If you place an order and then decide that you would like to cancel it, you can do so within 2 days (48 Hours). If you cancel the order in the same day that you place it, there is no restocking or credit card fee. You must contact us by phone at 213-480-9644 by close of business 5PM Pacific Time the same day you placed the order to avoid any fees. If you would like to cancel your order and you miss the same day cancellation deadline, you may do so up to 2 days (48 Hours) after you place the order, but you may incur a credit card processing and restocking fee. Credit card processing fees can be anywhere between 2.5 to 4 percent (depending on the credit card) of the total charge for the order. Restocking fees are 2 percent.
8. How do I estimate shipping?
After adding all desired items to the shopping cart, click on the "Check Out" button to proceed to the Billing/Shipping Information page. Click the "See Rates" button and enter all applicable information. Click the "See Rates" button again to see available shipping options and pricing.
9. How do I submit my artwork to Arkitip?
Arkitip's submission policy for artists favors materials that are submitted electronically. Email us for the submittal policy.
