Frequently Asked Questions
1. When Does Arkitip ship orders?
Arkitip is a very small operation and therefore, we do not ship every day. We try to ship as often as possible but we only guarantee that we ship one day a week. That day is typically Tuesday. This means that if you place an order on Wednesday, it is possible that we will not ship it until the following Tuesday. Our customers understand that we are small, and want to support us and we hope that you will too. Please make sure to note if an item is pre-sale (meaning it is not in stock) and also the estimated time of arrival and estimated ship date (ETA and ESD). If we do not make our ETA it is typically because of factors we cannot control. That is why it is only an “estimate”. For all international customers, please be at your shipping address to receive your package, if you are not there and receive a note about attempted delivery, please take that note immediately to the Postal Service to get your package. If the package is returned to us, we have to charge you for a second shipping. For International customers who ship USPS First Class Mail, you do so at your own risk. These packages can get lost or stuck in customs. We like to offer this type of shipping because it is less expensive but it requires patience on your part. If you must have a package by a certain date, please put that in the notes field on your order and we will do our best to accommodate you. In general, please be assured that your order will ship as soon as we can get it done, and feel free to email Customer Service (customerservice at arkitip dot com) or call +1 (213) 928-2621 anytime.
2. What other methods of payment are available to Arkitip customers?
In addition to credit card payment, Arkitip also offers customers the ability to pay by check sent through the mail. To do this, you need to print out your order from the website and mail it to us at the address listed. To do this, click on “print” at the bottom of the shopping cart after selecting items to purchase. Enter all information required and then follow the prompts. When you get to the final page, print two copies and enclose one with your check. We will not ship your order until we receive your check or money order and it has cleared at our bank. All funds must be sent in US dollars otherwise the check will be returned and the order cancelled. Your order number is at the top of the page, please reference this when asking any question about your order.
3. How do I renew my subscription?
Arkitip no longer offers subscriptions as we now offer the Arkitip Loyalty Program. If you have a current subscription, we will fulfill it until it expires. This new system ensures that magazines ship on time and you never miss an issue.
4. How do I change my address on my subscription or update my Arkitip Loyalty Program?
Email Customer Service (customerservice at arkitip dot com) with your order # and or subscription # and give us your new address. If you do not have the numbers handy, they are always sent along with your subscription on a packing slip in the window envelope on the outside of the mailer. This packing slip also gives you the status of your subscription by listing how many issues have been delivered to you and how many are left to be sent in your subscription.
5. What is the Arkitip return policy?
We have a strict NO RETURNS or EXCHANGES for any reason policy. Any items purchased that arrive damaged will be replaced and if that is not possible, fully refunded.
6. How do I estimate shipping?
After adding all desired items to the shopping cart, click on the “Check Out” button to proceed to the Billing/Shipping Information page. Click the “See Rates” button and enter all applicable information. Click the “See Rates” button again to see available shipping options and pricing.
8. How do I submit my artwork to Arkitip?
Arkitip’s submission policy for artists favors materials that are submitted electronically. Email the Studio (studio at arkitip dot com) for the submittal policy.